Refund policy
Last updated: August 26, 2026
We want you to love every Jollie Boutique order. If something needs to come back, here is exactly how it works. You have 30 days from the day your order arrives to request a return. To qualify, items should be unused, in the same condition they reached you in, and packed in their original packaging; anything showing wear, use, or damage beyond ordinary handling may not be accepted, at our discretion. We do not charge restocking fees, so you will never see one.
To start, email info@jollieboutique.com with your order number and we will guide you through each step. Return shipping is covered by the customer, and a tracked service is worth it so you can follow your parcel back to us. Would you rather have a different size or piece? Let us know when you reach out and we will arrange an exchange. If anything arrives faulty, damaged, or not what you ordered, email us straight away with your order number and a photo, and we will put it right. Once your return arrives and has been checked, your refund is processed within 7 business days to your original payment method, though your bank may need a few extra days to display it.
Quick overview
- Return window: 30 days from delivery
- Refund time: within 7 business days after inspection
- Refund method: your original payment method
- Return shipping: paid by the customer
- Restocking fees: none
Still unsure about something? We are one message away at info@jollieboutique.com and happy to help.
Storename: Jollie Boutique
Company name: TR Digital Ventures LLC
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
EIN: 2026-001897697
Email: info@jollieboutique.com